An order can be refunded within 7 days of purchase unless at least one lesson has been taken to a satisfactory standard. A satisfactory standard means:

– Teacher began the Lesson within five minutes of booked time (regardless of what time the User joins the Lesson);

– Teacher and User established satisfactory connection quality (both parties can hear and see each other clearly);

– Teacher conducted the lesson correctly according to the Crown Academy Method and following the User’s individual lesson plan;

– Lesson ended at planned lesson end time (55 minutes after planned lesson start) or no more than one minute before planned lesson end time.

If one or more of these requirements have not been met, you can ask for a full refund.